Refund policy

Return requests: 30 days from delivery

Submit return or refund requests to hanghallowcontact@gmail.com within 30 calendar days of delivery. Include your order number or other information that lets us verify your purchase and explain the reason for the request. The date you contact us counts as the request date; our response time will not reduce your return window. Any longer period or additional remedy required by law remains available.

Non-defective, change-of-mind returns

We conditionally accept change-of-mind returns with prior written authorization. The following conditions apply only to voluntary returns of goods that arrived correctly and without defects:

• The item must be unused, uninstalled, unwashed, unaltered and in its original resaleable condition.
• Return the complete purchased set, including all three figures, supplied components and original product packaging. Individual figures from a set cannot be returned separately for change of mind.
• Items used for decoration or an event, or damaged after delivery through misuse, are not eligible for a voluntary change-of-mind return.
• Contact us before shipping. We will assess eligibility against these conditions and provide written instructions and the correct return address. Do not send merchandise to our business correspondence address or the address on the original parcel without instructions.
• You pay the return shipping cost. We do not provide a prepaid label for these voluntary returns. Pack the complete set securely and retain proof of shipment; a tracked service is recommended.

40% repacking and restocking fee

An approved non-defective change-of-mind return is subject to a 40% repacking and restocking fee, in addition to the return shipping cost you pay, where permitted by applicable law. For a complete-order return, the fee is 40% of the merchandise price actually paid after discounts, excluding tax. For an approved return of fewer complete sets, it applies only to the price paid for the returned merchandise, with order discounts allocated proportionately. We will confirm the calculation in the return instructions. We will not charge this fee on merchandise you keep or add an undisclosed original shipping charge when your order shipped free.

Example: if you return one complete set purchased for $39.99, the fee is $16.00 and the merchandise refund is $23.99, before any applicable tax adjustment. You also pay the return shipping cost. Any fee prohibited by applicable law will be waived or reduced as required.

Damaged, defective, incorrect or incomplete orders

Contact us within 30 days of delivery with your order details and a description. Where reasonably possible, include photos showing the issue and packaging. If photographs cannot show the problem, explain it so we can assess it another way. These time and evidence requests do not limit mandatory rights.

For confirmed items delivered damaged or defective, no physical return is required. We will arrange an appropriate refund or replacement consistent with your rights. Incorrect or incomplete orders will be corrected or refunded as appropriate. We do not charge a restocking fee for these issues; if we require an incorrect item returned, we cover the necessary return shipping. The unused-condition and original-packaging requirements for change-of-mind returns do not apply to statutory defect claims.

Order cancellations

We do not accept voluntary order cancellations before shipping. Please check your order carefully before placing it. This does not remove cancellation or refund rights required by law, including when we cannot ship within the promised time. In that situation, we will notify you and provide the option to accept the delay or cancel for a full refund as required by law.

Refund processing

For voluntary returns, we inspect the returned goods against the published conditions before confirming the refund. We will explain any refusal or deduction. Approved refunds are issued promptly to the original payment method within applicable legal deadlines. Your payment provider may need additional time to display the credit. We do not require store credit instead of a refund that is legally due.

Warranty and legal rights

We do not offer an additional voluntary commercial warranty. Nothing in this policy excludes or limits mandatory consumer rights, statutory warranties, lawful payment disputes or remedies for defective goods, misdescription, non-delivery or other seller breaches. Applicable law prevails over any conflicting condition in this policy. These terms apply to orders placed after this version is displayed; earlier orders retain the policy applicable when purchased. You may request a written copy by email.

Contact

Email: hanghallowcontact@gmail.com